Overall Review: Not Legit!
Jackpot City is an online casino that has been around since 1998 and unfortunately their standard for fair play has certainly been compromised.
We have received numerous reports on their lack of transparency in dealing with complaints, often providing decisions with no supporting evidence leaving players frustrated and unable to access their funds. You can see further player reports/complaints of this casino below in our comment section.
This is a consistent theme reported on other portals as well so we highly advise visitors to stay away from this casino.
We recommend instead to check our no 1 recommended site PlayOJO Casino
Tom Wilson, Editor
Client Feedback
With Jackpot City having been in operation for 15+ years there was an abundance of chatter and feedback on the various player forums. Here’s a representative selection of some feedback.
[su_icon icon=”icon: thumbs-o-up” color=”green” text_color=”black”]Positive[/su_icon]
We noted the following types of positive feedback on Jackpot City Canada
- Generally responsive support
- Ad hoc bonuses given out to loyal players
[su_icon icon=”icon: thumbs-o-down” color=”red” text_color=”black”]Negative[/su_icon]
On the forums we found several complaints including
- Customer support agents being pushy
- Hassling marketing calls
- Non responsive to complaints
- Confiscating winnings without valid reasoning
Overall most players seemed to have quite a negative experience at Jackpot City.
The complaints we found are consistent amongst other mediation portals with customers unfortunately unable to receive any response from Jackpot City to resolve their issues.
Some examples of such complaints are:
https://www.askgamblers.com/casino-complaints/jackpotcity-wont-pay-winnings-of-usd38-000-c240
https://www.gamblinggrumbles.com/Reports/Jackpot-City-Casino_No-payment-no-reason
https://thepogg.com/complaint/jackpot-city-unpaid-winnings/
Security and Fair Play
License – Jackpot City is owned by Digimedia which is authorized to offer remote gaming by the MGA (Malta Gaming Authority) one of the most reputable e-gaming jurisdictions
eCogra – Jackpotcity’s random number generator is certified by eCogra which reported an overall payout of 96.3% for 2015
SSL Security – All financial transactions are secured by SSL technology
Banking Options
| Banking Method | Deposit | Withdrawal |
|---|---|---|
 Bank Wire Transfer |
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 eCheck |
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 InstaDebit |
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 Interac |
||
 Maestro |
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 MasterCard Credit |
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 PayPal |
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 Paysafecard |
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 Visa Credit |
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 Visa Debit |
||
 Neosurf |
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 Payz |
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 iDebit |
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 AstroPay Card |
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 MuchBetter |
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 MasterCard Debit |
Support Options
 | 24/7 |
 | 1-800-768-1946 |
 | Via Site |
 | Yes (via Site) |
Welcome Bonus
The Jackpot City welcome bonus offers a possible $1,600 made up of x 4 100% match bonuses up to $400
First DepositSecond DepositThird DepositFourth Deposit✓ 100% up to $400
✓ 100% up to $400
✓ 100% up to $400
✓ 100% up to $400
[su_icon_text color=”#202020″ icon=”icon: dollar” icon_size=”20″]Required Deposit:To get the $1,600 maximum sign-up offer you would need to deposit $1,600[/su_icon_text]
[su_icon_text color=”#202020″ icon=”icon: sort-alpha-asc” icon_size=”20″]Small print: x 50 Wagering requirements[/su_icon_text]
The Jackpotcity welcome bonus needs to be wagered x50 on the bonus, higher than the industry average of x40. Slots and keno contribute 100% to the wagering requirements, video pokers and all blackjacks except classic 10% and roulettes 8%. Jackpot City Canada divides your casino account balance into a cash balance and bonus balance so you can see how far you’re progressing with the play-through. New players have 7 days in which to make a deposit in order to get the match bonus.
Bonus in Practice: All 4 match bonuses are 100%. On the 1st stage match deposit $400 and you’ll receive in turn a $400 bonus but to ‘clear’ the bonus i.e be able to play with it you’ll first need to wager (i.e gamble but not necessarily lose) $20K (50 x $400). However this is the maximum deposit bonus, you can deposit for instance just $100 requiring wagering of $5K (50 x $100). All four stage match bonuses are the same 100% up to $400.
Bonus Sum Up: A maximum $1,600 welcome bonus with 100% match across all deposits makes this a strong online casino bonus for bigger wagerers. The play-through requirements are at the top end though. However players with a smaller bankroll or those just intending to make 1 deposit can still benefit from the 100% match deposit on the first match bonus.
Recommended: Although JackpotCity Casino has a strong bonus offering, it is always better to choose a better-known casino which is more applicable to a Canadian audience. Royal Vegas has great bonuses and easier on-boarding process:
Visit CasinoGames at JackpotCity Casino
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Slots: Jackpotcity games are powered by Microgaming software one of the industry’s top casino software companies so you’re assured of a top gaming experience.After you register and click on the games button the games library is neatly presented with all the major casino game types categorized for your ease. I fancied playing a video slot and spun a few reels on Tomb Raider but all the well know slot games are there including Thunderstruck, Avalon II, Immortal Romance and Game of Thrones etc.
Of course there are more than just the ‘brand’ name titles as Jackpot City hosts over 300 different slot games, strangely though there were few 3 reels slots, games I sometimes like to play for their simplicity and regular pay-outs.
Progressive Jackpots: A lot of Canadians play at online casinos sites offering Microgaming games in the hope of winning that life changing progressive jackpot and an end to 9-5 work. Jackpot city.net gives you that chance with 21 different progressive games including, Mega Moolah, Major Millions, King Cashalot and many more.
Blackjack & Roulette: If table games are more your thing then Jackpot City offers 30+ different blackjack games. Who knew that you could play 21 in so many varieties? Another skill game where players can narrow the edge is Video poker of which Jackpot City offers 22 different varieties. Fans of 100% luck games can take their chance on the 8 different roulette tables. Either way, Canadian players will want to hit the action when they get a see the ultra-realistic green felt of the table games.
Players looking for an altogether more realistic playing experience can now play live casino games powered by Evolution gaming the no1 live casino provider. On the downside Jackpot City doesn’t offer any casual or scratch games. This is very much a casino for the major casino games – slots, blackjack, roulette and video pokers.
How To Play: Canadians have two choices in how to play Jackpot City Casino games. There is Jackpot City’s original platform – the download casino with software that is quick and easy to install taking just a couple of minutes. This platform (which of course is free) still offers the biggest range of games, around 600 and the slightly sharper graphics.
For those players who prefer no download casinos, Jackpot City offers an instant play no download casino which you can play through your browser. Just go the website, log in with your details from registering and you’ll see the casino lobby. Their flash casino does have fewer games than their download, but still more than enough with around 300+.
Mobile Casino
The Jackpot City portable casino is web based and so you simply type in the URL into your mobile phone’s web browser and you’ll find a casino specially ported to your handset. Alternatively if you’re on the desktop/flash casino you can leave your mobile number and they’ll send an SMS with a link to their mobile site.
Their mobile casino is compatible with iOS and Android and so can be played on the iPhone and all good android smartphones such as HTC, LG, Samsung, Motorola, Nexus etc. Like a number of other Microgaming sites Jackpot city recently increased the number of games available on their mobile casino to just over 60+ which is a reasonable amount but far from outstanding. I tested out Hitman and Atlantic City blackjack wanting to try both a table and slot game and both games played well on my handset. The mobile and desktop accounts are both linked. So as soon as you register and make a deposit from either platform you’re ready to go.
Promotions
Getting a player on board is one thing but how do you keep that player with you? In Royal Vegas’s case they do this by a variety of promotions, tournaments and reward programs.
Bottom Line on Jackpot City
Recently taken over by Digimedia the same owners as Spin Palace, Jackpot City has undergone a bit of a renaissance with a new design and big TV campaigns.
It does not change the fact the casino has received numerous complaints and have been shockingly non responsive and unfair in handling customer issues.
It is NOT recommended to play here and it would be best to select an alternative casino to play at.
FAQ
With multiple reports from different sources stating that this casino has received numerous complaints, we highly recommend staying away.
robbers!
The jackpotcity casino has a readily available customer service chat which seems wonderful, however, they can’t do much of anything except help you reset your password. I made a deposit that came with a promo of +50% bonus cash but the bonus didn’t come through. I played for a bit with the deposited money thinking the bonus will come through any moment and then it never did. Frustrated, I contacted support through the online chat and they refused to honour the promo which was the only reason I made the deposit in the first place. The first reason I was… Read more »
So I deposited 50 this morning and played for a bit of course I did not do very good. Lol and decided to deposit another 40. Could not be pressed it told me. Knowing I had the funds in my bank account ithough just a glitch with happens now and then so tried again,same thing then I tried 50 same thing. So I checked my bank account just to see. Well all 4 deposits had been taken out. The 50 I played a d lost and the remaining g 3 that I tried to deposit and was told had not… Read more »
I was victimized by this site and their deposit scams. I contacted my bank and they said it was nonreturnable but also advised me that their system identifies this site with red flags all over the system. This casino is legally allowed to operate in Canada and obviously no one has taken anytime to validate their legitimacy. On a positive note it made me realize that very few if any of these online sites are on the level. Since then I have returned to live casinos I noted have done better every single time versus gaming on these online sites.… Read more »
I have been waiting for three weeks for my payment. They stopped all communication via email. They do not explain thier actions for a clear understanding and reassurance. I do not know where to go from here. I need help.
Jack pot city is not good.. deposited money a couple times and they didn’t credit my account to play the game.. only worked one time contacted live chat numerous times told me to send proof of deposit I did and they couldn’t find my money nor did they get the proof of deposit that I sent like 5 times.. SCAM
This is the last response I got from JackpotCity operator. I sent in the requested documents and got a verification email back and still nothing
•QhayiyaF 8:39
Thank you for waiting 🙂
Kindly be advised that the $550 is
withheld within our operations
department as we still need a copy of
your photo ID and proof of ownership for
the card ending #6356 which needs to be
a bank statement.
Absolutely terrible the hoops I had to go through to verify my acct . Waited almost 2 months to be told the confiscated the 2000 dollars because I used a prepaid card . Funny how they accept them but won’t givebyou your winnings had a friend tell me he used his bank card and they started taking $ from his acct. SCAMMERS. Don’t Play
So frustrated so I came to see if others are having issues and they are. Recently opened an account in jackpotcity.ca ( as they are now part of Ontario’s i gaming ). Only deposit 40 and won 2000. After pending withdrawal and proof verification of how I paid they put me on self exclusion on this and all related sites. They are saying I self excluded in 2016 and should not have been allowed to join. But they did gladly take my deposit and verified. I am waiting to hear back from them as I want my winnings. I have… Read more »
Just a follow up. Somehow I got this money sent to my instadebit with no follow up email yet. But not complaining
Horrible fuckin place 3 time i tried to withdraw money everytime they locked my account and made up dome bullshit reason. Most recently today they locked my accoubt cause i tied to pull money saying i was using a duplicated account on another site that had nothing to do with my account if you asl me the whole operation is a pos and im just loyal to a fault foll me once shame on yoj fool me twice shame on me but fool me thrice i am a fuckin idiot. Do not i rwpeat do not play at any one… Read more »
You’ll win a little bit at first to hook you in. After that, any wins will be after you’ve deposited 3x+ that amount. After that, the slots will not pay again until your winnings are gone and you’ve started depositing again.
They advertise these massive slots being won ever few days. 100k+ wins. Search online and you will find nothing. No screenshots or people in forums bragging, nothing. Literally they claim there are thousands of these wins every year and no one, ever, has posted a pic of it online.
You be the judge.
Also every time or atleas probably 97% of the time it glitches when you get a bonus and reboots which I think is the hole scam sending us to a rigged bonus so they don’t have to pay. How the fuck do you bet 10 dollars pets spin and win 3 fucking dollars in a bonus absolutely the worst fucking garbage site there is, stay away and if anyone knows how I go about taking these fuckers down or if there’s a group of people that get together and take this fucking site to the fucking wood shed
This site is a scam and I wish I knew how to get the word out there! I’ve had 2000 dollars waiting for withdrawal and when I looked again after a week the money was gone and there was no longer a pending withdrawal. How do these fucks get away with this like how do I even sue, they just take your money and fuck everybody over.
Jackpot city is nothing but a scamming sight from service to games to bounus and being rigged to rip people off. Its a scam, scam, scam, do not play here. You will loose every brown cent you ever invest to make a bit or loose a bit. Here its rigged take, take ,tak e and all slots a rigged as well when its going for a win it will sudeenly stop spinning or start spinning to avoid the payouts
Your right never pays out just takes
Jackpot city $1600 dollar sight dont play here it nothing but a scamming sight. Got to casino slots thye give you a good shake for your playing and are available 24 / 7 if you have a issue or problem. Good sight play is fair you win and loose. Not like Jackpot city they scam and take it all. Bull Shit sight Do not play here.
Diana. You will never see it. They are a controlling and scamming sight. They need to be taken down so they are not taking advantage of honest players. Thats all this sight does it bull crap sight not profeesional in any way ot means. only out to scam players
They also control your deposits and win. When your ahaed they will not let you withdraw a total scamming sight for playing. The bounus they give you is also bull shit. You get $5.00 if you ever reach 5,000 points and aagin they have this rigged so you never reach this. I hope every single person who reads this shares it with a friend and put these jerks out of bussiness. They are a bunch of off shore scammers and there games such shit. Controlling jerks and total rip off sight. Do Not Play This Sight you will loose every… Read more »
Hello All. The Jackpotcity caming room is nothing but a scam. its all been rigged. Its totally bull shit dont waste your money playing this sight they will just take it. The games are rigged so you dont win and they make fucken sure they control the games. ITs a bull shit sight do not waste your time or money on this sight.
I joined JackpotCity just before Christmas 2021. Within the first couple of days I got really lucky and made 2 withdrawals, one for $30k and one for $40k. I submitted my documents for review immediately, they were approved on the 29th December. I have been hounding customer service chat daily. “It’s pending with operations” what the hell?! I won $52k from the AB gaming site and was paid in days. What the hell do I do?
Did you get
Your money?
I have had a great experience with withdrawals before and now I won’t $10,000 and they are causing nothing but issues, I have chat logs saying everything is fine and they received all my information, and emails sent to them proving them, to chat logs saying no to my withdrawal! I am completely upset!
Make a complaint to the Kahnawake Gaming Commission. I did. $ within 10 days
Same issue here exact same response received as well. I withdrew Dec 5th it is now the 15th and I just keep getting the same response over and over again. I signed up because they advertised 1-2 day withdrawl times.
Did you ever get paid?
July 8 2021. I have been waiting since June 23rd for my winnings! I have contacted support several times. I did receive one of my winnings deposited into my bank 100.50 But I’m waiting, still waiting for $2500 in winnings. I uploaded documents to prove my identity., still waiting. I’m no longer playing, fraud, I feel I’m out my winnings. Lesson learned
So now I see jackpot city put the funds $2520.52 back into the casino gambling account. It went from pending, under review of documents, now back to them. Once again I hit withdraw funds. I will not play anymore but I will keep trying to get my winnings. I will stick to OLG Ontario government run casino.
is there no live support?
Do not accept the bonus offers. You will have to spend many 1000’s before you are able to withdraw
Jackpot City loves you while you deposit but sets their abusive customer service people on you when you least expect it and they create a situation about customers even DIAMOND PLAYERS that isn’t true
i can’t believe all the negative reviews here!….i have won several times and have had no problem receiving my winnings via e-transfers….yes, it takes a few days but it comes! i love all of the games and some i like better than others….i have good days and bad days, but boy i have been lucky!…..people don’t believe me sometimes that is why i take screenshots of when i win!!!
I opened an account deposited $100 played for about an hour winning and account balance just over$1000and all of a sudden received an error message tried logging back in and upon entering my login information was told invalid credentials try again I did several times with no luck contacted online support and was told that My account was closed and cannot be reopened reason given was managements Discretion I then asked to have my $100 deposit refunded and was told someone would contact me via email within 72 hours well it’s been a week have not heard anything and when… Read more »
I have since tried again with no luck get the exact same response every time someone will contact me via email within the next 72 hours and it’s been about a week now with no response have tried calling the number posted does not work also sent email to support with no response
I don’t like anything about jackpot city they don’t have anything worst casino ever worst gambling experience ever scammers. Take to long to respond they are bad in eve form you can think about nothing good don’t ever deposit don’t even play or try their are 100s of different sites I cashed out from unibet nice site a phone number to call 2 days to get your money or play frank casino the same I won 2500$ 1 day it was in my account .fuck jackpot city they need to be close down they take your money they don’t reply… Read more »
Not sure how they can still be operating as it seems their intent is to rip people off it’s absolutely ridiculous that they are not held accountable and they do not give you any valid reason as to what’s going on and do not offer any customer service what so ever it’s all fake scripted bullshit
My experience with Jackpot City Casino started off OK, but now I agree with the negative comments here. I started gaming on their site in January 2021 – won a few bucks and surprisingly got my money on my first withdrawal. Won again (larger amount) and got the runaround regarding document verification, unacceptable format (scan vs photo), before they could release my winnings. Finally got confirmation that my docs were OK and my funds were released, but in the meantime I made the foolish mistake of uploading more funds. Managed to win, but this most recent withdrawal request has been… Read more »
paydirect accepted an etransfer Jan 30th from me and has never applied my funds to my account and now say they need to wait for their operations team to find my funds when they are the ones who gave me the info on how to send them the money. DO NOT DEPOSIT THRU ETRANSFER to them they will take your money and claim you never deposited any amount
I’ve been escalated twice, skip trace on my deposit twice etc and still am getting the run around to this day!!!!
Well I signed up because I checked first to make sure they had Keno, which numerous sources said that they did, they even mention keno on their own website. After signing up and depositing $20 I try to search for keno and there is nothing. So I go in to online chat and am first told that I may have to try using different browsers, apparently chrome doesn’t allow you to play keno or something like that. Tried a couple browsers and nothing. Then I was told that it could be due to fake websites. They finally figured out that… Read more »
Jackpot City has good games, lots of variety and a easy to use UI. Problem is that their “bonus match and bonus cash” system is designed to scam the player. I used the match bonus (BIG MISTAKE) when I made my first deposit. I deposited 50 dollars in total, received 50 dollars as a match bonus. I now have to play through $3500 to make a withdrawal of any winnings. I have to win $50.00 70 times. This basically makes it highly improbable that I’ll ever be able to actually do anything with my winnings for an extremely long time.… Read more »
Hi there. I am waiting on750.00 for two weeks. Today was the day I was supposed to get money and now no access to chat. Everything was approved received email that it was released and nnothing
I have been trying to with draw funds since jan 5 th it is now Feb 1 and still haven’t recieved funds. They keep telling me my documents are to old which is wrong they are dated dec. Keep resending. Keep getting the same BS. Would not recommend. They just steal your money
I won 5,228$ onJan 16th and I’m still waiting for my money I’ve sent the documents they asked for twice now what’s the delay I would like my money
Hey Kathleen
Im just wondering if you’ve received your funds? Im in the same situation as you. Waiting 3 weeks now for my withdrawal and starting to lose faith. Were you able to get paid?
Hi I’ve been playing Jackpot city casino for about a year now and I first got burned 900 and they said that because I over bet on a bonus..yes but that wasn’t on a bonus anymore as I wagered for 8 hours playing to get my winnings I knew what I was doing… and then they said it was lost in shuffle and could not do anything wtf …I gave up on the issue cause it was so hard to communicate with them as the phone number does not work and u can only chat live with them but they… Read more »
What are the best online Casinos to play, thank you
I believe Jackpot City is a scam, people should stay away from this company!
The first time I won $12,500 CDN. It took me about two weeks to get the money because I hadn’t provided all the information required. I sent them EVERYTHING. My passport, drivers license, health card, birth certificate, three months’ worth of bank statements. At one point I asked them if they needed my DNA I was nervous as I started thinking they could compromise my bank account, and identity. About every three months, I resend my documentation to keep things current and when I win, the money comes in roughly 3 to 4 business days. When I play now, I… Read more »
I can’t believe this jack pot city i finely won and because I used my credit card for a deposit they say they can’t put the winnings on there they they want my depit card info then they say because I’m in Canada there system might not recognize the card it seems my winnings I will never get there is no one in person that y can talk too wish someone would of told me it should be taken off the web forever
Like the variety of games this website offers, but horrible customer service. Their site is having issues with a specific credit card company, and when asked about when the issue would be fixed I was basically told that this is just the way it acts on the site, that there is no estimated time it was going to be fixed, and I was basically told to just get a second credit card. Terrible customer service, clearly just want people’s money and not their patronage (as evident from their customer service). Deposit bonuses are a scam as well. It is mathematically… Read more »
I think I’m gonna have a hard time getting some winnings from them it’s 500$ I’ve spent well over a grand this week I like how its set up n the games are fun but they seem sketchy now tryna get them to e-transfer my winnings I hope they paye find out tmrw lol and it’s my bday
Did you ever received your winnings? I am starting to worry because I am waiting on my winnings.
Yeah me too… I sent a request for 8,000. I put in like 4k. Got an email to send in documents on Monday, no responses yet
I won $70K a couple of weeks ago. Docs verified, it’s been expedited, still “with Operations” they’re now they allegedly sent me an email requesting my banking information. I received no such email.
I have had two withdrawals pending since beginning of sept. They needed documents as i had divorced, gone back to my maiden name and moved. I provided my birth certificate, divorce certificate, passport, along with two utility bills. They kept making excuses saying my birth certificate was not good enough, needed all the pages ( including the detail page ) of my divorce certificate. After several attempts i had a lawyer get involved, he verified all the documents were clear on a pc, tablet, laptop, and mobile device ( clarity was a common excuse) once they realized a lawyer was… Read more »
Jackpot City Casino is a straight rip off, and stole over $10,000 from an honest hard working Canadian. I have registered an official complaint through AGLC
Can you tell me how I can file a complaint we should all ban together and file a lass act law suit or get them shut down , 100% scammers and fraudulent
Total scam , If you win and try and collect like I did. . You are not going to be paid instead you are told in order to collect any money you have to bet way more. . Got me for 700.00 bucks, There is no such thing as winning and cashing out , Stay away
This happen to me last october 26.. i won 8000 box i withdrw they sent an email.need some documents now they did not gave my winning..this site is scammer..anychance to close this site
I managed to get my winnings of 300. Withdrew it on Sept 25 and got it deposited on Oct 1. I won 1961.66 and I withdrew it Oct 9. They dicking me around and said the drivers licence was blurry. Even though I got a first deposit of 300 winnings on Oct 1. They said that they did it good faith and all I ask if they deposit my grand winnings in good faith
Many deposits. Even the small wins are rare. Avoid!!
I am still waiting for my money.. keep saying documents under review..it’s been a week..first few days I wasn’t even told that I have to send in documents to get my winnings..they take my money but won’t send winnings
Did you ever get the money?
Actually everything got approved..
It is a scam if you win big, I have spent $30,000 and finally hit a jackpot of $35,000 and now they are giving me a hard time when I try to withdraw the funds. Asking me for bank statements and still waiting over a month, IMO I won’t be seeing any winnings and my actual $30,000 is long gone
I’m waiting for $70K. Did you ever get paid? 😩
Amber did you get
Your pay out ?
Yes, I had to make a formal complaint with the gaming commission before anything happened. Once I did that it took about a week.
Hi, how do I make a formal complaint
How and whom do I contact at the gaming commission to file a complaint
i had to close my account.. reason being was that i could not receive match bonus or any promos, so i ask why i could not get anyone of the bonus or promos, so this is what they said to me, its because of your play experience,my deposits.. and also sr.management agreed not to give me any bonuses what so ever… i closed my account on spin casino,ruby fortune and royal vegas… i have cashed out on these casinos..
did you find one that actually works in canada
I am still waiting on my funds also I keep sending in I’d and one was accepted but other one not and my other one is a picture I’d and legal I’d. It’s rediculous to be waiting this long. Lucky casino are thief’s who steal your winnings and you get nothing. Don’t ever play with lucky casino. It has a cat on it, stay away they took my 4000. Jackpot city has excellent customer service but it’s the waiting. I have put a lot of money in there and will not be putting one more penny until I get my… Read more »
they want you to use the bonus because if you win you have to keep playing as per the rules and they know that you will eventually will loose it all’ I didnt use the bonus and i didnt win anything