Loto-Québec recently reported that more and more people turn towards the online purchase of their lottery tickets and this brings some issues. It could be recalled that the new measure was recently introduced by the Crown corporation eyeing the weathering of the COVID-19 storm across the Canadian provinces. Players are now advised to make their regular purchases online.
The novel coronavirus has been able to change the way people live not only in Canada but around the globe. Social distancing is a recommended practice for many countries, as it would result in the slowdown of the spread of COVID-19. As of March 22, Quebec has reported a total of 219 confirmed cases of the novel coronavirus. The last increase amounted to 38 new cases of COVID-19.
COVID-19 Brings Changes
Loto-Québec considered all options for action in this controversial moment and decided in-person ticket sales would have to come to an end at least for the time being. Instead, players should opt for the inline platform that has gained popularity over the past few years. Individuals would have the chance to purchase their lottery tickets via espacejeux.com going forward.
The upcoming weeks are about to see some time dedicated to adjusting to the new way of lottery ticket retail. Players appear to be in need of support in these trying times, as they have encountered some issues while navigating the site and completing their lottery ticket purchases. The Crown corporation recently reported that its customer service has experienced a surge of calls related to the ticket purchase.
People have been experiencing difficulty while creating their espacejeux.com accounts if they had never had a registration there. There are three steps of the registration process demanding information to the likes of basic information of the individual, their address data, and more. All of the information is then processed, in order for the system to provide secure operation down the road.
Espacejeux.com Gains More Popularity
The customer service strives to help everyone in need with its comprehensive advice and real-time assistance. Loto-Québec spokesperson, Patrice Lavoie, pointed out recently that because of the larger number of individuals, customer service staff might take longer to get in touch with the new calls. Lottery enthusiasts are advised to be patient and wait for their turn to speak to the individual that would help them.
Moreover, the Crown corporation has also introduced several frequently asked questions to its online platform, that should be looked through before a person contacts the customer service. Some of them express concerns such as the chances of winning the lottery now that the rules across the provinces are different. Loto-Québec states that players will have equal chances of winning big across the provinces.
Moreover, players were concerned about their favorite scratch tickets would no longer be available. Those are some of the most popular lottery offerings, as they bring players instant gratification and they do not have to wait for the regular weekly draw. In the meantime, for all questions not included in the FAQ section at espacejeux.com, players could refer to the customer support individuals working tirelessly.
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